FAQ
From LittleWingPinball
You will find the answers to various questions in this section.
Before contacting us, please read FAQ as you may find the answer to your question readily.
If you own a licensed-version game designed by LittleWing, but produced and sold by another publisher, we regret to tell you but customer service from LittleWing is not available. We suggest that you:
- Contact your publisher.
- See if your issue is on this page.
Upgrade Policy
Direct Sales Version
When you purchase a game directly from us via our online Web Store(Direct Sales Version), you will also receive:
- Free updates for minor-version changes (for example, ver. 4.0 through 4.9).
You can use your Key-Code without charge for free updates and minor changes. To update your program, download the patch from our support page(if applicable) or download the latest version of the game from our Downloads page.
Licensed Version
Q: Why doesn't the serial number from my package work with the new version I downloaded?
Q: Are free upgrades available for my package?
A.: We regret that free updates are not available for licensed versions of our games purchased from other companies. We apologize for this inconvenience.
For the JINNI ZEALA licensed version, please contact your publisher for user support.
For TRISTAN, Crystal Caliburn, and Loony Labyrinth licensed versions, we are offering the new versions at special low prices. Owners of such versions may find this a reasonable "upgrade" opportunity.
Q: What's the difference between a Direct Sales Version and a Licensed Version?
A.: Over the years, LittleWing has designed games for licensing to other publishers. As part of their licensing, these publishers designed and manufactured the media (CDs) and packaging, marketed and sold the products, and provided customer support. LittleWing provided the original game programs only, and did not receive additional revenue from retail sales.
As the original copyright owner, we continue to sell and update our own versions of some of these "legacy" games. Unfortunately, because we did not manufacture or sell the original licensed products, we cannot absorb the cost of providing upgrades or support to people who purchased them. Also, because we have no records of individual sales of licensed products, we cannot verify their ownership.
Therefore, if you did not buy your game directly from us, we regret that we cannot provide the services offered by the product's original publisher. We appreciate your understanding.
How to purchase LittleWing Games
You can try LittleWing Pinball games for FREE by downloading them from our Downloads page. These versions of our games operate as time-limited demo until you enter your personal Key-Code. When you purchase your license at our Web Store, we will email your personal Key-Code to you. You can use it to convert the demo to the full version of the game.
Our Web Store accepts VISA, MasterCard, and American Express. Your transaction is protected by the GeoTrust secure shopping-cart system.
Can I place my order by fax or postal mail?
A.: Yes, you can also use your fax machine, fax modem, or postal mail to place your order. To use one of these ordering methods:
Go to the Order Form page. Click the Preview button to print the page. Complete the printed order form, then send it to us: FAX: +81-764-22-6107 (Dial 001-81-764-22-6107 from USA)
Postal Mail: LittleWing Co.LTD. P.O.Box 30, Toyama Minami Toyama City, 939-8691 JAPAN
Note: If you order by fax or postal mail, please do not also use our online order form to place the same order.
Your prices are shown in Japanese Yen, but I don't live in Japan. Can I still use my credit card to order?
A.: Of course. your credit card company will automatically charge your card for the equivalent amount in your currency, according to their exchange rate.
How much is the price in my currency?
A.: Because exchange rates fluctuate, we cannot include current prices in other currencies. The price for one license of MONSTER FAIR is 2,980 Japanese Yen. When this page is written, this equaled between US$26.00 and US$28.50. For a guide to current exchange rates, visit the Yahoo Currency Calculator. Please note that your actual exchange rate is determined by your credit card company.
Can I order my game on CD?
A.: Our games are currently available only by direct download from our Web Store. We are sorry if it causes you any inconvenience.
May I transfer my licence from Windows to Macintosh, or vice versa?
A.: The Macintosh and the Windows versions of our games are independent products which are developed separately. Therefore, license transfers between them are not available. We appreciate your understanding.
How to Install
MONSTER FAIR Easy Install Guide --- TRY FREE DEMO!
Windows:
You can use the easy steps here to install any of our Windows-version games:
- Download the free demo version of MONSTER FAIR from our Downloads page.
- Double click the file (MONSTER_FAIR_Pinball_117.exe) to start the setup program.
- On your Start Menu, point to the MONSTER FAIR folder, then click MONSTER FAIR.
- A dialog box appears. Click "Play Demo" to launch the time-limited demo. For playing instructions, see the operation page and the MONSTER FAIR game info page.
Macintosh:
This example shows how to download MONSTER FAIR with Safari.
- You can install Golden Logres in the same way. You can install Crystal Caliburn, Loony Labyrinth, and JINNI ZEALA in a similar way. However, please copy the data file folder to your hard disk along with the program for these three titles. The data files are called CC Data(for Crystal Caliburn), LL Data(for Loony Labyrinth), and Zeala Data(for JINNI ZEALA).
1. Download the free demo version of MONSTER FAIR in our Downloads page. A window appears as shown below.
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2. When the download is complete, the MONSTER FAIR Pinball window appears. If you don't see it, click the magnifying icon in the Downloads window or click the "MONSTER_FAIR_116.dmg" icon on your desktop.
- Though you can start MONSTER FAIR by clicking its icon, the program has not been copied to your hard disk and will disappear when you restart your computer. If this happens, click "MONSTER_FAIR_116.dmg" on your desktop.
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3. Copy the program to your hard disk by dragging the MONSTER FAIR icon to the Applications folder, then double-click the MONSTER FAIR icon to start the game. For playing instructions, see the operation page and the MONSTER FAIR game info page.
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Unlocking the game with your Key-Code:
LittleWing pinball games operate as demo versions until you enter your personal Key-Code. When you purchase your license at our Web Store, we will email your personal Key-Code to you.
- To convert the demo game to thte full version:
- Start the game, and click "Enter Key-Code" in the dialog box.
- Enter your Key-Code and Email address you used for the purchase.
- Click "Register" to unlock the game.
- Note: Registration requires your correct Key-Code and Email address, so please enter the email address you used for your purchase.
Technical Questions
Game screen is not displayed properly when launching Monster Fair on my Intel Mac.
A: The problem is solved by updating MacOS X to 10.4.5 or later as Apple solved the compatibility problems in MacOS X10.4.5.
Please note If your Monster Fair is version 1.2.1, it does not work with MacOS X 10.4.5 properly as 1.2.1 was specially created to avoid the compatibility problems of older versions of MacOS X. Please download Monster Fair ver.1.2.2 to run under MacOS X10.4.5.
Games do not launch after updating QuickTime to version 7 with MacOSX 10.3.9.
A: It is known QuickTime7 causes sound problems with certain machine models and audio software/hardware. To solve this problem, replace QuickTime 7 with QuickTime 6.5.2, using this installer from the Apple website:
http://www.apple.com/support/downloads/quicktime652reinstallerformac.html This installer works only with MacOSX 10.3.9.
Note: There seems to be no compatibility problem between QuickTime7 and MacOSX 10.4 (Tiger).
Game does not accept Key-code
A: This problem is usually caused when the file containing the game's Key-Code is corrupted. When you launch a LittleWing game for the first time, it creates a file in your preferences folder to record your activation Key-Code and high score information:
| Game | Filename |
| Monster Fair | com.littlewingpinball.monsterfair.plist |
| Jinni Zeala | com.littlewingpinball.jinnizeala.plist (MacOS9: JINNI ZEALA [version number].plist) |
| Golden Logres | Golden Logres [version number] Registration |
| Angel Egg | Angel Egg [version number] Registration |
| Loony Labyrinth | com.littlewingpinball.loonylabyrinth.plist |
| Crystal Caliburn | com.littlewingpinball.crystalcaliburn.plist |
To protect your information, this file remains on your hard drive when you uninstall the game. Therefore, reinstalling the program does not solve the problem as the file is not rewritten. You must delete it manually. After you delete the file, you should be prompted for your Key-Code the next time you run the game.
Note: Serial numbers from licensed products (purchased from other distributors) do not work with products purchased from our online Web Store. See our upgrade policy for details.
Why do I get an error when I run the game?
What causes a Stuffit Expansion / Disk Mount error message when I try to decompress the downloaded file?
A: This usually means your file did not download properly.
This can be caused by browser bugs, problems downloading large files, and other things beyond our control. Try downloading the file again, or downloading it on another system. See if the download finished successfully by comparing the size of your downloaded file with the filesize shown next to the game's download link.
The correct file sizes are:
- CRYSTAL_CALIBURN_301.smi.sit should be 1,426,587bytes
- CRYSTAL_CALIBURN_301.smi should be 2,788,091bytes
- LOONY_LABYRINTH_301.smi.sit should be 2,585,645bytes
- LOONY_LABYRINTH_301.smi should be 5,039,355 bytes
- aem_122_ie.sit should be 22,980,796 bytes
- glm_105_ie.sea should be 14,808,772 bytes
If you cannot solve the problem by redownloading the file, please contact Customer Support.
Copy failure of Crystal Caliburn (Loony Labyrinth, JINNI ZEALA) (Macintosh)
It is possible that the CRYSTAL CALIBURN program has not been copied to your hard disk properly.
To avoid the problem, copy the program to the Application folder, then check if CRYSTAL CALIBURN 3.0.1 and CC Data are placed as follows.
Macintosh HD->Application->CRYSTAL CALIBURN Pinball->CRYSTAL CALIBURN 3.0.1
Macintosh HD->Application->CRYSTAL CALIBURN Pinball->CC Data
CRYSTAL CALIBURN 3.0.1 should be copied as an application and CC Data should be copied as a folder. There should be effect.bin which is 581,632 bytes in CC Data folder.
LOONY LABYRINTH
Macintosh HD->Application->LOONY LABYRINTH Pinball->LOONY LABYRINTH 3.0.1
Macintosh HD->Application->LOONY LABYRINTH Pinball->LL Data
LOONY LABYRINTH 3.0.1 should be copied as an application and LL Data should be copied as a folder. There should be effect.bin which is 581,632 bytes in LL Data folder.
JINNI ZEALA
Macintosh HD->Application->JINNI ZEALA Pinball->JINNI ZEALA 1.2.2
Macintosh HD->Application->JINNI ZEALA Pinball->Zeala Data
JINNI ZEALA 1.2.2 should be copied as an application and Zeala Data should be copied as a folder. There should be 17 data files in Zeala Data folder.
Kernel panic (MAC)
If your system stops with a message that says "You need to restart your computer. Hold down the Power button for several seconds or press the Restart button.", the system is in "kernel panic". For an explanation of this error, see:
What's a "kernel panic"? (Mac OS X) http://docs.info.apple.com/article2.html?artnum=106227
There are three possible reasons the error may occur when running a LittleWing game:
- Incorrect permission in disks in MacOSX. In this case, it can be solved by launching Application -> Utilities -> Disk Utility, selecting hard drive at the left side, then pressing the "Repair Disk Permissions" button on the First Aid tab at the right.
- One or more broken Mac OSX system files. In this case, you must reinstall MacOSX to solve the problem.
- A connected iPod or other portable device may cause this problem. We recommend that you disconnect such devices before playing games.
Crystal Caliburn (Loony Labyrinth) stacks in demo mode (MAC/WIN)
Try pressing ESC after launching a game and see if the game menu is displayed. If it is, the game should run correctly. However, if there is an error message, please contact Customer Support.
Short cut keys used in previous version of Crystal Caliburn (Loony Labyrinth) do not work (MAC/WIN)
New versions of CC & LL no longer use shortcut keys; menus are used for all operations. To see the game menus, press ESC key after launching the game. To use a menu, press the up/down arrow keys to select a command, then press Enter (or Return). For more details, see the readme.html file that comes with the program.
Game is slow in MacOSX classic mode (Macintosh)
In MacOSX Classic mode, game speed can be slower because MacOSX itself needs much more CPU power than previous MacOS versions. If you experience speed problems with Golden Logres or Angel Egg, we recommend that you reboot with MacOS9 if it is available on your system. Booting with MacOS9 is possible if you see a MacOS9 icon in System Preferences->Startup Disk.
Crystal Caliburn (Loony Labyrinth) runs under classic mode only (Macintosh)
As of version 3.0.1, Crystal Caliburn and Loony Labyrinth have been updated to be MacOSX-native products. You can avoid running them in Classic mode by switching them to MacOSX-native mode:
- In the Finder, check the name of the game’s icon to be sure you have version 3.0.1 or greater (e.g. "CRYSTAL CALIBURN 3.0.1" or "LOONY LABYRINTH 3.0.1").
- Click the icon to select it; then, on the File menu, click Get Info.
- In the window that appears, clear the checkbox that says "Open in Classic environment".
Golden Logres Macintosh version 1.0.5, Game exits abruptly (Macintosh)
I just finished the Fandango multiball, and after the bonus was added to my score, I got this error:
"Operating System Error: The logical end-of-file was reached while reading. ID = -39, eofErr, 52"
The game then exited and did not restore my monitor resolution.
I downloaded Golden Logres to my Mac. When I play the game, sound quality is poor and there are strange clicking sounds.
A: Both problems may be caused by StuffIt Expander.
StuffIt Expander has a function called Cross Platform, which automatically converts non-Macintosh text files to Macintosh format without notice. We have discovered that StuffIt Expander mistakes one of the Golden Logres program files for a TEXT file and modifies it, causing this problem.
To avoid this, try the following before you start your download. Or, if you have already completed your download, expand the file again with these settings:
Double-click StuffIt Expander. On the File menu, choose Preferences. Click the Cross Platform icon, click Never, then click OK. Expand "glm_105_ie.sit"
Communication Problems
I have sent my order but not received an acceptance message from the auto-responder in 30 minutes.
I have sent a message to Web Store Customer Service ( or Support Contact) but not received an acceptance message from the auto-responder in 30 minutes.
It is possible our mail could not reach you propery. The most likely reasons and the solutions are:
- Spam Block: Email client or your provider is blocking mails from our provider for spam blocking. Please exclude the following addesses from the block address settings and contact us again.
- Our responce: littlewing@post.email.ne.jp
- Web Store acceptance message and Key-Code delivery (auto-responder): shop@littlewingpinball.net
- News and general acceptance message (auto-responder): info@littlewingpinball.net
- Wrong Email Address: There may be an error in entered Email address. Please send your message again with the correct Email address.
- Either provider may have been in busy traffic temporarily. Please wait for several hours. If you will not receive our message then, please check spam block and Email address and kindly contact us again.
I have submitted my order a few hours ago but have not received my Key-code yet.
When you place your order, our auto-responder sends you a confirmation mail within 30 minutes. Then your order is processed manually and when the transaction is accepted by your credit card company, we set our Key-code delivery system to Email your Key-code. The Key-code is delivered within a few hours to one business day normally.
If will not receive your Key-code for a few days without any notice from us, it is possible the delivery mail or our message about your order could not reach you by some reason such as spam block. In this case, please contact us at littlewing@post.email.ne.jp.
About Our Games
Which products are compatible with Mac OS X?
A.: All titles except Tristan run under MacOS X. They also run under MacOS 8.6 and 9 (except Monster Fair, Angel Egg and Golden Logres). Requirements: PowerMacintosh (G3 or later recommended) MacOS X 10.1, or MacOS 8.6* and later (Monster Fair, Angel Egg and Golden Logres requires MacOS X) 32MB RAM 50MB hard disk space 800x600 video or higher;32,000 or more colors (Monster Fair requires 1024x768 or higher)
- CarbonLib is required for MacOS 8.6 and 9. The free CarbonLib download is at http://docs.info.apple.com/article.html?artnum=120047
What's the difference between the older Mac versions of Crystal Caliburn and Loony Labyrinth and new 3.0 versions?
A.: The game rules have not changed, however:
The games are now fully compatible with MacOS9 and MacOSX. Menu/option systems have been improved. The new High Score Contest feature will allow you to participate in our online high-score contests in the near future.
Why do the Macintosh version and Windows versions have different prices?
A.: The Macintosh version has recently received a major update, as described above.
Is full-screen mode available in Crystal Caliburn or Loony labyrinth?
A.: Unfortunately, compatibility problems in certain computers has prevented full-screen mode in these games. We plan to implement it in future updates. We are sorry if it causes you any inconvenience. Till then, you can increase the sizes of these games by manually change your screen resolution.
Macintosh Check "Show displays" in the menu bar in "System Preferences -> Displays". You will find a display icon to the right of the menu bar. Set the display to 800 X 600 before starting games.
Windows Right-click your desktop, then click Properties. In the Display Properties window, click the Settings tab, move the Screen Resolution slider to "800 by 600 pixels", then click OK. Now start the game.
Will Tristan be updated to be Mac OS X compatible?
A.: We regret we have no concrete plan to update Tristan for Mac OS X. Watch our website for news, or automatically receive email news by registering for our mailing list or shopping at our Web Store.
When will a Windows version of Tristan be released?
A.: We plan to eventually release a Windows vrsion of Tristan. Watch our website for news, or automatically receive email news by registering for our mailing list or shopping at our Web Store.
Is Eight Ball Deluxe available? Is support available for exisitng copies of it?
A.: Eight Ball Deluxe Mac was developed by us and distributed by AMTEX, which is no longer in business. And PC version was developed and distributed by AMTEX. Therefore, we regret that we can not sell copies of this game neither for PC nor Mac, or provide support services for them (as we have no user information such as serial numbers).
Updates
MONSTER FAIR Updates
To update MONSTER FAIR to the latest version, please download the new programs from our website. Your personal Key-Codes purchased at our Web Store will work with the new versions. Update History
Version 1.2.2 (February 17, 2006)
- As MacOS X has been updated to fix compatibility problems of Intel Mac, this version was created for the latest MacOS X 10.4.5. Note: PowerMac has no such problem. Any version of Monster Fair run under MacOS X 10.1 or later.
Version 1.2.1 (February 2, 2006)
- Version 1.2.1 was specially created to avoid the compatibility problems of older versions of MacOS X with Intel Mac. Therefore, please note ver. 1.2.1 does not work properly under MacOS X 10.4.5 or later on Interl Mac.
Version 1.2.0 (June13, 2005)
- Minor bugs fixed, including rare cases where the ball jumped out of the Werewolf Coaster.
Version 1.1.9 (April 30, 2005)
- Minor bugs fixed:
- PREMIUM TICKET show ended a few seconds early.
- Status report was hidden when the JACKPOT score was displayed.
- SHOW TIME ended when a three-multiball game started a two-multiball game.
Version 1.1.8 (March 26, 2005)
- Rare multi-ball stack problem fixed.
Version 1.1.7 (Feb 28, 2005)
- Game balance improved for better performance. Maximum GHOST WHEEL BONUS value raised from 1 million to 5 million.
Version 1.1.6 (Dec 22, 2004)
- Minor bug in Lollipop Mode animation fixed.
Version 1.1.5 (Dec 1, 2004,)
- Minor Auto-Demo Mode problem fixed.
Version 1.1.4 (Nov 29, 2004)
- Minor bugs fixed, and these game rules were changed:
- Display
- "SHOW" display disappeared when EXTRA BALL was awarded during COUNT DRACULA SHOW or PREMIUM TICKET SHOW.
- Lollipop icon was left on the game screen after quitting Lollipop Mode.
- JACKPOT score update was delayed in RETURN VOYAGE Multi Ball.
- Simulation
- Flipper can now be used to cycle outlane lights when the opposite flipper holds a ball.
- Game rules
- SHOWTIME is lit by collecting TICKETS during OPENING FESTIVAL Multi Ball.
- The number of collected TICKETS does not decrease by dropping a ball during chances of OPENING FESTIVAL Multi Ball or RETURN VOYAGE Multi Ball.
- SHOWTIME is lit at the end of RETURN VOYAGE Multi Ball.
- Display
GOLDEN LOGRES Updates
To update Golden Logres to the latest version, download the new program from our Downloads page. Your personal Key-Codes purchased at our Web Store will work with the new versions.
Update History
Version 3.0.4 (June 18, 2005 Macintosh only)
- Minor problems in Game Controls and Display options settings fixed.
Version 3.0.3 (June 15, 2005 Macintosh only)
- Authorization problem with MacOSX 10.4(Tiger) fixed.
Version 3.0.2 (June 13, 2005 Macintosh only)
- MacOSX native support added (MacOSX10.1 or higher).
Version 1.2.2 (Windows)
- Key settings in Game Control menu were not properly saved in Windows registry.
JINNI ZEALA Updates
To update JINNI ZEALA to the latest version, please download the new programs from our website. Your personal Key-Codes purchased at our Web Store will work with the new versions. Note: Under Windows and MacOS X, your registration and high score information is kept when you update. To keep your registration and high score information under MacOS 8.6 or 9, follow these steps:
- Install the updated JINNI ZEALA version.
- In your System folder's Preferences subfolder, find the file called "JINNI ZEALA" plus the pre-update version number and "gplist". (Example: "JINNI ZEALA 1.2.1.plist")
- In this file's name, change the number to the current (updated) version.
Example: You have updated version 1.2.1 to 1.2.2. Find "JINNI ZEALA 1.2.1.plist" and change it to "JINNI ZEALA 1.2.2.plist".
Note: The "plist" file is automatically created when you launch the game for the first time. Therefore, if you have already played the updated game but still wish to keep your registration and high score info, you will need to delete the newly-created "plist" file before you rename the old one. Example: If "JINNI ZEALA 1.2.2.plist" already exists, you must delete it before you change "JINNI ZEALA 1.2.1.plist" to "JINNI ZEALA 1.2.2.plist".
Update History
Version 1.2.2
- Score counter maximum raised to 429,496,729,500.
Version 1.2.1
- Minor game-rule errors fixed:
- Rare bug fixed in MultiBall "dead ball" judgment. It occurred when all balls in play went into Out Hole and Zeala Hole or Vortex Hole simultaneously.
Version 1.1.9
- Minor malfunctions fixed:
- Older versions displayed "Extra Ball is Lit" even though Extra Ball was not lit at Vortex Hole during Quick Multiball.
- Balls jumped out of ramps on rare occasions.
Version 1.1.8 (Macintosh only)
- Rare input problem fixed (slow or no key input) for MacOSX10.2 (Jaguar) on some Mac models. MacOSX10.2(Jaguar) and some models.
Version 1.1.7
- Minor game-rule errors fixed:
- "Felucca Bonus 2X" and "Jackpot 2X" award at Fortune-Teller now work properly.
- 'Felucca Bonus 2X' and 'Jackpot 2X' award at Fortune-teller work properly in this version.
Version 1.1.6
- Minor game-rule errors fixed:
- After obtaining a Harem Jackpot, even with all JINNI lights on, Zeala item did not light and Zeala hole did not award Zeala items.
- During situation above, ExtraBall didn't light after dropping all drop targets.
Version 1.1.5 (Macintosh only)
- Rare input problem fixed which occurred with some combinations of OS versions and models.
